Sales Support Executive

Role Objective
We are looking for a proactive and growth-oriented Pre-Sales Executive to support the Admissions (BD) team by handling inbound leads, qualifying prospects, and ensuring smooth lead progression. This is a sales support-focused role where you will act as the first point of contact, assist in understanding learner requirements, and help move leads toward enrollment readiness.
Roles And Responsibilities

• Handle inbound inquiries across calls, email, WhatsApp, chat, and web forms, ensuring timely response and consistent follow-through until progression to the application stage.
• Engage prospects in structured discovery conversations to understand their goals, background, readiness to enroll, and decision-making constraints.
• Present program offerings transparently and confidently, covering structure, duration, fees, certification value, learning outcomes, and expectations.
• Connect learner needs with relevant program benefits, clearly explaining how the offering aligns with their academic, professional, or career goals.
• Address questions and concerns around pricing, workload, credibility, timelines, and outcomes with honesty, data, and confidence.
• Maintain discipline within the pipeline by documenting interactions, tracking next actions, and avoiding stagnant or unworked leads.

• Proactively generate leads through LinkedIn outreach, referrals, professional networks, and personal prospecting efforts.
• Follow up consistently and thoughtfully to keep prospects engaged until they enroll, opt out, or move into long-term re-engagement cycles.
• Take ownership of assigned objective, regularly reviewing performance and adjusting outreach strategies to stay on track.
• Maintain accurate and up-to-date records in CRM systems, ensuring visibility into lead status, conversations, and outcomes.
• Identify early signs of drop-off and attempt revival before leads age out of the active funnel.
• Adhere to ethical communication practices when providing information about programs.
• Follow responsible marketing practices by aligning all interactions with data privacy norms, respectful communication standards, and culturally sensitive messaging across regions.
• Work closely with the Admissions, IT, Data, and Academic teams to ensure enrolled learners experience a smooth handover, complete documentation, and a seamless onboarding journey.
• Share insights, concerns, and patterns observed in learner conversations with Marketing and internal teams to continuously improve messaging, targeting, and program positioning.
  

Required Skills

• Sales orientation with a willingness to learn and grow
• Good communication and interpersonal skills
• Basic understanding or willingness to learn product knowledge (EdTech preferred)
• Ability to handle multiple leads and follow structured processes
• Strong communication & listening skills
• Basic counselling ability
• Understanding of sales funnel / lead progression
• Problem-solving approach for learner queries