Manager - Reliability

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Description
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Technical Operations/Maintenance
Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.
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Job Overview And Responsibilities
The Technical Operations Reliability team ensures United operates safely and dependably by analyzing aircraft defects and operational disruptions. The team monitors trends to notify maintenance and engineering teams of emerging issues and probable corrective actions.
We are a seeking a dedicated and detail oriented Manager to lead our India-based Reliability Engineering team, specializing in advanced analytical tools and statistical analysis. This role will oversee a team of analyst, responsible for managing tools and strategies within our reliability analytical portfolio. The Manager will guide initiatives aimed at enhancing fleet reliability by developing visualization tools and conducting statistical analysis to deliver actionable, on-demand insights. These insights and tools support data-driven decisions across multiple divisions, encompassing both strategic and tactical responsibilities.
Key Responsibilities

• Manage and lead a team of 5 analyst, focusing on delivering high-quality data insights and fostering a culture of continuous improvement.
• Oversee the design, development, and implementation of reliability analytical tools that track critical operational KPIs.
• Collaborate with senior leadership to align initiatives with organization goals and business priorities.
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  Identify and communicate key fleet trend insights to leadership, ensuring that leadership is informed of emerging trends and opportunities for proactive intervention.
• Analyze Uniteds on-time and completion factor performance from technical (aircraft defects, maintenance programs, etc.) and operational perspectives (out of service processes, aircraft swap options, schedule compression, etc.).
• Ensure analyst provide accurate and high-quality aircraft performance data, supporting the integrity of reliability analysis across Uniteds operations.
• Hold the team accountable for delivering consistently high-quality work that meets both internal and regulatory standards.
• Coach and mentor analyst, fostering their professional development and continuously improving their technical capabilities and analysis skills, ensuring alignment with the organizations objectives.
• Own and identify opportunities to improve internal processes, ensuring optimal efficiency and effectiveness. Develop new processes for emerging initiatives to support future growth and operational demands.
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for
United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required

• Bachelors degree in Engineering, Data Analytics or a related STEM disciplines, including at least 2 years experience managing large teams.
• Strong coaching, mentoring, and team development skills, fostering a culture of continuous improvement and professional growth.
• Advanced data analytics skills, including experience with BI tools (e.g., Power BI, Tableau, Spotfire) and programming languages (e.g., SQL, Python, R).
• Prior experience owning and managing an analytics portfolio, including the development, update, and maintenance of analytical tools and visualizations. Familiarity with best practices to ensure tools remain effective, accurate, and aligned with business goals.
• Strong understanding of KPIs (Key Performance Indicators), with the ability to develop, track, and analyze relevant metrics to measure and improve both operational performance as well as individual and team performance.

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  Extensive experience in aircraft reliability, performance analysis, or a related technical field withing the aviation maintenance industry.
• In-depth understanding of aircraft systems, ATA codes, maintenance programs and reliability metrics.
• Proven ability to identify process improvements, implement automation, and streamline workflows.
• Strong presentation and communication skills, with the ability to convey complex technical information to senior leadership and cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Must be fluent in English (written and spoken).
• Reliable, punctual attendance is an essential function of the position.
  

Preferred

• Masters degree and/ or MBA.
• Experience in Palantir Foundry; including Contour analysis, Slate dashboarding and developing data pipelines.
• Understanding of machine learning principles and their application to reliability and predictive analytics.
• Lean and Six Sigma certification or experience with process improvement methodologies.
• Familiarity with relevant regulatory standards, including FAA requirements and commercial aviation industry best practices.
• FAA A&P License/ DGCA issued equivalent
  

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