Operations Manager - Soft Services

Role & responsibilities

• Oversee daily soft service operations at assigned sites.
• Manage housekeeping, security, pantry, and other facility staff.
• Ensure quality service delivery as per SLA.
• Conduct site surveys and assess manpower and material requirements.
• Prepare cost estimation based on site survey and client requirements.
• 
  Handle client meetings and resolve service-related issues.

Control operational costs and ensure profitability of sites.

Preferred candidate profile

• 510 years of experience in soft services / facility management.
• Strong knowledge of site survey, manpower calculation, and costing.
• Good leadership and team management skills.
• Strong communication and client-handling abilities.

Key Skils

• Soft services operations management (Housekeeping, Security, Pantry, etc.)
• Team handling and manpower management
• Client coordination and relationship management
• Vendor management and cost control
• Site survey and assessment knowledge
• MIS reporting and documentation