Sr Admin Assistant

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires.

Skills Required:

Strong in-depth Manual Billing and Incentives knowledge.
Excellent written and verbal communication skills
To work on own initiative as well as part of a team
Able to prioritize workloads
Attention to detail
Ability to work to deadlines
Must be customer focused
Knowledge of MS Office

Job Duties and Responsibilities:

Communicate with AFC Contacts, WWF team, Countries, FA teams and Account Executives
Identify training areas and coordinate with the Supervisor for the necessary trainings

To comply with UPS policies, Data security, and SOX compliance related policies
Monitor workflow to plan work schedule as per the SLA requirement and the volume.
Conduct Monthly Product Knowledge test for the entire team.
Follow up with Countries to get the resolution.
Ad hoc billing requests from Countries.
Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.

Employee Type:

Permanent

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