Category Manager

Category Manager - Urban Company

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

• Category Manager is responsible for driving structural initiatives for category growth and quality improvement with central leadership and city teams
• This includes end to end ownership of the initiative including problem solving, analysis, process improvement, execution

• Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning

What youll do:

• Solve for structural problems at a central level to speed up the growth of the category
• Own analytical projects to solve for different types of business problems
• Enable on-boarding of great service professionals in the category
• Institutionalize service delivery norms and set centralized processes for the category
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
• Work with the marketing team to generate customer requests and improve demand

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What youll do:

• Solve for structural problems at a central level to speed up the growth of the category
• Own analytical projects to solve for different types of business problems
• Enable on-boarding of great service professionals in the category
• Institutionalize service delivery norms and set centralized processes for the category
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
• Work with the marketing team to generate customer requests and improve demand