Head - Talent Acquisition/People & Culture - Logistics/eCommerce/Qcommerce

Position: Head HR (Talent Acquisition, People & Culture)
Location: Mumbai, Maharashtra
Department: Human Resources
Reporting To: Founder / CEO
About the Role:
We are seeking an experienced and dynamic Head HR (Talent Acquisition, People & Culture) to lead and scale the people function for our rapidly growing quick commerce business based in Mumbai. This strategic leadership role will be responsible for building a high-performing organization by driving talent acquisition, people strategy, employee engagement, organizational development, performance management, HR operations, learning & development, employer branding, and culture. As a key member of the leadership team, you will partner closely with business leaders to attract top talent, foster a performance-driven culture, and build HR practices that support rapid business growth.
Key Responsibilities:
Talent Acquisition:
- Develop and execute hiring strategies for corporate, technology, operations, dark stores, warehouses, supply chain, and leadership positions.
- Build strong talent pipelines through direct sourcing, referrals, agencies, campus hiring, and networking.
- Lead the complete recruitment lifecycle, including sourcing, interviewing, offer management, and onboarding.
- Improve hiring quality, reduce time-to-hire, and optimize recruitment costs.
- Strengthen employer branding and deliver an exceptional candidate experience.
People & Culture:
- Create and implement initiatives that enhance employee engagement, collaboration, and retention.
- Build a high-performance, values-driven organizational culture.
- Design employee recognition, rewards, and wellness programs.
- Conduct engagement surveys and implement improvement plans.
- Champion diversity, equity, and inclusion initiatives.
HR Strategy & Business Partnering:
- Align HR strategy with business objectives and expansion plans.
- Partner with department heads on workforce planning and organizational design.
- Develop succession planning and leadership development initiatives.
- Support organizational transformation and change management.
Performance Management:

- Lead performance management processes, including goal setting, KRAs, KPIs, OKRs, and annual performance reviews.
- Coach managers on performance conversations and talent development.
- Drive a culture of accountability and continuous improvement.
Learning & Development:
- Identify capability gaps and create learning programs.
- Design structured onboarding and induction programs.
- Develop leadership, managerial, technical, and behavioral training initiatives.
Employee Relations:
- Manage employee grievances and disciplinary matters professionally.
- Build a positive workplace environment through transparent communication.
- Advise leaders on employee relations and conflict resolution.
HR Operations & Compliance:
- Oversee onboarding, confirmations, transfers, and exit processes.
- Ensure compliance with applicable labor laws and statutory regulations.
- Manage HRMS, attendance, leave, and employee records.
- Develop and update HR policies and standard operating procedures.
Compensation & Benefits:
- Support compensation benchmarking and annual salary reviews.
- Design incentive and reward frameworks aligned with business objectives.
- Ensure competitive compensation practices.
HR Analytics:
- Monitor and report HR metrics, including hiring, attrition, engagement, productivity, diversity, and workforce planning.
- Present actionable insights to the leadership team.
Qualifications:
- MBA / PGDM in Human Resources or equivalent.
- 8 - 15 years of HR experience, with significant exposure to talent acquisition and people management.
- Experience in Quick Commerce, E-commerce, Retail, Logistics, FMCG, Consumer Tech, or high-growth startups is highly preferred.
- Proven experience in scaling teams across multiple business functions.
- Strong understanding of Indian labor laws and HR best practices.
- Experience with HRMS and recruitment technologies.

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Core Competencies:
- Strategic HR Leadership
- Talent Acquisition
- Employer Branding
- People & Culture
- Employee Engagement
- Performance Management
- Leadership Development
- Organizational Development
- HR Operations
- HR Compliance
- Workforce Planning
- Change Management
- Stakeholder Management
- HR Analytics
- Strong Communication & Influencing Skills
Key Performance Indicators (KPIs):
- Time-to-Hire
- Cost-per-Hire
- Offer Acceptance Rate
- Quality of Hire
- Employee Retention
- Voluntary Attrition
- Employee Engagement Score
- Leadership Hiring Success
- Internal Mobility & Promotions
- HR Compliance
- Training Effectiveness
- New Hire Retention (90/180 Days)
Why Join Us:
- Be part of a rapidly scaling quick commerce business.
- Work directly with founders and senior leadership.
- Lead the complete people strategy and shape organizational culture.
- Competitive compensation, performance incentives, and significant growth opportunities.
- A dynamic, entrepreneurial, and fast-paced work environment based in Mumbai.