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Job Description
- As a Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing scalable, secure, and efficient Genesys Cloud CX solutions. Collaborating with stakeholders, you will translate business needs into technical specifications, lead development teams, manage integrations, and ensure best practices for deployments. This role requires a blend of technical expertise, leadership skills, and the ability to drive innovation in contact center technology.
You will design, develop, and implement Genesys Cloud CX architectures meeting functional and non-functional requirements. Creating scalable, secure, and high-performing solutions aligned with industry best practices, you will also conduct Proof-of-Concept (POC) demonstrations showcasing CCaaS business processes. Managing integrations with other enterprise systems such as CRM, WFO, and IVR, establishing best practices, and deployment standards will be a key part of your responsibilities.
Leading technical delivery for large, complex, or high-revenue projects, you will mentor and guide development teams in Genesys Cloud architecture and best practices. Supporting the application development lifecycle using Waterfall or Agile Scrum methodologies, providing technical consultation, and solution roadmaps will also fall under your purview.
Working closely with business owners and cross-functional teams, you will gather and analyze requirements including non-functional requirements. Translating business needs into user stories, technical specifications, and system requirements, you will act as a subject matter expert in contact center cloud solutions.
Staying up-to-date with Genesys Cloud CX features, tools, and emerging technologies, you will publish technical documentation, best practices, and white papers. Conducting technical training, webinars, and mentoring sessions will be crucial for knowledge management and innovation.
Reviewing and ensuring architectural compliance with organizational standards, maintaining zero-technology related escalations through quality delivery, and supporting RFPs, proposal development, and client demos will contribute to governance and quality.
The ideal candidate will have 10+ years of experience in contact center technology design and implementation, 5+ years with application development lifecycle, and 5+ years hands-on experience in implementing Genesys Cloud CX solutions. Strong knowledge of Genesys Cloud CX products, features, and architecture, leadership experience managing technical teams, and expertise in IVR, CRM, WFO, and CCaaS architecture are mandatory skills. Excellent communication and presentation skills, along with the ability to document technical specifications and business requirements are essential.
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Good to have skills include experience with Avtex OneView and Salesforce Genesys Cloud adapter, healthcare domain experience with HIPAA compliance, business development, client relationship management, and knowledge of architecture frameworks like TOGAF and Zachman.
Soft skills such as strong leadership, team mentoring capabilities, problem-solving, decision-making skills, effective communication of complex technical concepts to non-technical stakeholders, collaborative mindset, and adaptability to fast-paced, changing environments are highly valued.
With an experience range of 10 to 15 years focusing on contact center technologies and architecture, you will be joining UST, a global digital transformation solutions provider known for partnering with leading companies to drive real impact through transformation. Powered by technology, inspired by people, and led by purpose, UST embeds innovation and agility into their clients" organizations, touching billions of lives with over 30,000 employees in 30 countries.,
Skills
SalesforceCloudHealthcareGenesysSoftware ArchitectureArchitectureIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
UST Global, a renowned digital technology services company, is dedicated to transforming businesses through innovative solutions. UST Global Careers offer a world of opportunities for tech enthusiasts eager to shape the future of IT with cutting-edge technologies in AI, cloud computing, cybersecurity, and more. By joining UST Global, you become part of an inclusive community focused on continuous learning, creativity, and collaboration. UST Global Careers are not just jobs; they're pathways to personal and professional development in a company that prioritizes sustainability and social impact. Embark on a journey with UST Global and be at the forefront of making a difference through technology.
Important dates & deadlines?
Application Deadline
10 Oct 25, 05:17 PM IST
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Genesys Cloud Technical Architect II
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