V-Mart Retail - Assistant Manager - Store Loss Prevention

Experience:
- 4-6 years' total experience in Loss Prevention, Inventory Control, Internal Audit or Store Operations, preferably in Retail / FMCG / Consumer Businesses.
- Hands-on exposure to stock audits, shrinkage analysis, RCA & ATR, insurance claims, store investigations, and store visit audits.
- Other Leadership experience in managing teams and reducing losses.
Education: Graduate / Post-Graduate in Commerce / Business Administration / Finance / Retail Management or equivalent.
Nice to have: Certifications in Risk Management/Forensics; Advanced Data Analysis.
Job Purpose:
To own and drive shrinkage control and loss prevention across assigned stores/regions by:.
- Leading stock audit processes and shrinkage analytics,.
- Conducting RCA and ensuring timely ATR/CAPA closure,.
- Overseeing insurance-related documentation and claims,.
- Conducting store visits, investigations, and LP compliance checks.
- The role closely partners with Operations, Finance, Audit and HR to protect company assets and reduce losses.
Key Responsibilities:
- Shrinkage Control & LP Governance.
- Track and own shrinkage KPIs (% shrinkage) for stores/regions/warehouses.
- Analyze store-wise /region-wise /category-wise shrinkage trends and identify high-risk locations and patterns.
- Implement shrinkage control plans with Store Managers /Regional Managers.
- Support development and periodic revision of Loss Prevention SOPs, checklists and control frameworks for stores and DCs.

- Conduct risk assessments for existing and new stores/warehouses and recommend preventive controls.
Stock Audit & Report Management:
- Plan and support cycle counts, surprise audits and periodic stock take at stores and warehouses.
- Ensure accurate and timely Stock Audit Report generation, including variance analysis and commentary.
- Reconcile stock differences and highlight abnormal losses, negative stocks, and process breakdowns.
- Maintain shrinkage and audit MIS/dashboards; provide inputs for management reviews and regional meetings.
- Use ERP/POS data ( Ginesys or similar) and Advanced data analytics to generate and act upon exception reports and analytics.
RCA & ATR Closure:
- Conduct Root Cause Analysis (RCA) for high shrinkage, repeated audit observations and major incidents.
- Prepare Action Taken Reports (ATR) in consultation with store/operations teams.
- Follow up rigorously to ensure time-bound closure of key action items; escalate chronic non-compliances.
- Document learnings and contribute to preventive controls and process improvements.
Insurance & Risk Coverage Support:
- Coordinate insurance documentation and coverage for stores/warehouses (stocks, assets, burglary/fire etc.
- File, track and follow up on insurance claims arising from shortages, theft, fire or other insurance -events.
- Liaise with insurers/brokers and internal stakeholders for timely processing and settlement of claims.
- Capture claim trends and feed them back into shrinkage and risk mitigation strategies.
Store Visits, Compliance & LP Tools:
- Conduct regular store and warehouse visits to review compliance with LP SOPs and physical security standards.
- Review adequacy and usage of CCTV, EAS, access control, locking systems and other LP tools.
- Develop & Use exception-based reports to detect and prevent losses.
- Recommend corrective and preventive actions and track their implementation.
Incident Management & Investigations:
- Ensure timely recording and escalation of incidents related to theft, fraud, misconduct and major process violations.
- Conduct / support investigations - evidence collection, CCTV review, interviews, documentation of findings.
- Work with Law Enforcement Authorities, HR, Legal and Operations on disciplinary actions or legal recourse, where required
- Maintain an incident & investigation register; analyze patterns and propose systemic fixes.
Training, Awareness & Stakeholder Management:
- Conduct training and refreshers for Store & Warehouse teams on shrinkage control and LP SOPs.
- Run awareness campaigns on ethics, code of conduct and financial impact of shrinkage.
- Act as a business partner to Operations/Finance, providing insights and recommendations on LP issues.
- Where applicable, guide field LP executives/auditors on audit quality, investigation standards and reporting.
Core Deliverables:
- Store/region-wise Shrinkage reports with RCA and action plans.
- Stock Audit Reports, variance analyses and closure status.
- RCA & ATR trackers with on-time closure of critical issues.
- Insurance claim documentation and tracking files.
- Store visit reports with LP compliance scores and recommendations.