Operations Lead - Founder's Office - IIM/ISB/XLRI/FMS/SPJIMR

Description:

We are a fast-growing D2C brand at a critical scale-up phase. Operations have been founder-led so far, and we are now looking for a high-agency operator from a top B-school to take ownership and build a scalable operations engine.

This role sits in the Founders Office, offering end-to-end exposure across strategy, execution, and business decision-making. You will work directly with the founder to drive key operational and strategic initiatives.

Key Responsibilities:

1. Own End-to-End Operations

- Take complete ownership of supply chain, inventory, warehousing, and fulfillment

- Ensure seamless order processing across D2C website and marketplaces

- Drive improvements in delivery timelines, returns, and customer experience

2. Strategy + Execution

- Translate business goals into operational plans

- Identify bottlenecks and solve high-impact problems across the value chain

- Work on 01 and 110 scale initiatives

3. Supply Chain & Vendor Management

- Manage manufacturers, suppliers, and logistics partners

- Negotiate commercials and improve cost efficiencies

- Build redundancy and resilience in the supply chain

4. Inventory & Demand Planning

- Drive demand forecasting and inventory planning

- Maintain optimal stock levels while minimizing working capital

- Coordinate closely with marketing for campaign planning

5. Process Building & Scaling

- Build SOPs, dashboards, and scalable systems

- Introduce tools/automation to improve efficiency

- Set up strong execution rhythms and accountability

6. Cross-Functional Leadership

- Work closely with marketing, growth, and product teams

- Enable faster launches and smoother execution of campaigns

7. Metrics & Performance

- Track and own key KPIs: fulfillment rate, delivery TAT, return rates, cost per order

- Use data to drive continuous improvement

Who Were Looking For:

- 3 to 6 years of experience in consulting / operations / high-growth startups / D2C / e-commerce

- Graduate from a top B-school (IIMs, ISB, XLRI, FMS, SPJIMR, etc.)

- Strong problem-solving and analytical thinking

- High ownership mindset; ability to operate independently

- Comfortable working in ambiguity and fast-paced environments

- Willingness to get hands-on and solve problems on the ground