Associate International Voice Process (US Healthcare)

Varsal Terra Technology Pvt. Ltd.

Operations Maintenance & Support

85+ Applicants

Posted: 8 months ago

0-4 years

Karnataka

Work from Office

Posted: 8 months ago

Applicants: 85+

Job Description

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Job Description

The Associate International Voice Process (US Healthcare) position based in Bangalore, offered as a full-time opportunity in night shifts aligning with US time zones, is seeking immediate joiners who will be provided with 2-way cab facility. In this role, you will engage with US-based healthcare customers, handling inbound and outbound voice interactions, processing claims, and providing voice-based customer support. Your responsibilities include investigating and resolving queries, ensuring compliance with US healthcare standards, meeting productivity and quality targets, and maintaining professional standards in communication and conduct. Coordination with peers and supervisors for efficient workflow is also expected.

Eligibility criteria for this role include being either an undergraduate or graduate, with freshers possessing excellent English communication skills at B2 level or experienced candidates with prior US healthcare voice process experience. Candidates must be willing to work night shifts and should either be from Bangalore or willing to relocate immediately.
The ideal candidate should possess excellent English communication skills at B2 level with clear pronunciation, awareness of telephonic etiquette and customer handling skills, basic knowledge of US healthcare processes, proficiency in MS Office and basic computer navigation, and good typing skills.

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The salary range for experienced candidates is up to 4,00,000 LPA, including Variable Shift allowance (VSA), while freshers can earn up to 3,25,000 LPA, including VSA. Additional benefits include a 2-way cab facility, medical insurance coverage for self and family, learning and development opportunities, as well as rewards and recognition programs.
The interview process consists of HR screening, Harver Assessment (Online), Voice & Accent Round, and a final interview with the Operations Team. If you meet the skills and competencies required for this role and are interested in working in the US healthcare domain with a focus on customer service, this opportunity could be a great fit for you.,

Skills

Customer SupportOperationsCustomer ServiceInternational Voice ProcessScreeningCustomer HandlingExcellent CommunicationCustomer Handling SkillsTelephonic EtiquetteUs HealthcareBasic Knowledge Of Us Healthcare ProcessesCommunicationExcellent English Communication B2 LevelGood Typing SkillsProficiency In Ms OfficeEnglishVoice ProcessBasic Computer Navigation

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Important dates & deadlines?

Application Deadline

10 Oct 25, 05:21 PM IST

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