Job Description
We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues.
- Strong problem-solving and communication skills
- Advanced troubleshooting capabilities to handle complex technical issues escalated from L1, including in-depth software and system diagnostics across various cloud resources
- Understanding of application scaling and high availability concepts
- Perform detailed troubleshooting, log analysis, configuration checks, and environment validation
- RCA documentation and incident response communication to all stakeholders
- Escalate critical or unresolved issues to the engineering team with proper documentation
- Troubleshoot API, REST/gRPC communication failures, and timeout issues
- Strong knowledge of Docker and Kubernetes commands
- Provide 24x7 on-call support to respond to incidents and ensure system availability
- Analyze system usage patterns and proactively identify warning signs and service degradation
- Own SSL certificate rotation and renewal activities
- Manage incident response, troubleshooting, resolution, and documentation of RCA and PIR reports
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- Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS, S3, EMR, etc.
- Good understanding of databases, networking, and web technologies
- Experience working in microservices environments using CloudWatch, OpenSearch, ELK Stack, and monitoring tools such as Prometheus and Grafana
- Programming knowledge in Python and Shell Scripting would be an added advantage
- Familiarity with ServiceNow, Jira, and Confluence tools
- AWS Cloud certifications and ITIL certifications are recommended
Skills
OperationsSupport EngineerIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
VAYUZ was founded with a clear mission to build global and scalable technology products, by bringing world class engineers and designers together as a solid team that shares a deep passion for technology. Our Advisory and Leadership Team comprises of Industry Experts, CXOs with prior experience in verticals like Internet, BFSI, Healthcare, IT/ITES, Retail, Consulting etc. Our Cofounders have prior experience of building a funded EdTech Startup, doing an Indian IPO Listing and handling large scale portfolios of Fortune 500 Companies. Our Offerings - Staff Augmentation - Technology Consulting - Business Consulting - Application Development for Mobile & Web - Wearable Technology - Data Analytic Our Skill sets - Framework: Laravel, Codeigniter, Cake, Django - Mobile App: iOS, Android & Hybrid - Front End: HTML, CSS3, Java Script, Angular Java Script, JQuery, AJAX - RDBMS: MySQL, MongoDB, SQL Lite - CMS: Magento, Open Cart, WordPress, Joomla, Drupal - 3rd Party API Integration: Payment Gateway, Logistic, Affiliate Marketing, Recommendation Engine & many more We have strong Engagements & Partnerships with leading - Payment Gateway Provider - SMS Gateway Provider - Voice Solution Provider - Domain & Hosting Provider Our DNA We strongly believe that building great products requires a product thinking DNA and it starts with a “customer first” approach. At VAYUZ, our passion for building great products reflects in everything we do; the development process we follow, our product design methodology, every line of code we write, or the way our team of Analysts work with our clients. Our Mission Statement Designing and developing innovative technology solution for a better future.
Important dates & deadlines?
Application Deadline
22 Jul 26, 05:28 PM IST
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