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Job Description
- You will be joining Vcheck, a human-led, technology-enabled due diligence background check firm based in New York City. Vcheck conducts over 18,000 international investigations annually and specializes in risk-based assessments for various purposes such as lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. The hybrid approach of Vcheck delivers financial and reputational intelligence necessary for confident decision-making.
As a Customer Success Analyst at Vcheck, your main responsibilities will include:
- Communicating directly with customers to process Identity Verification orders and ensuring timely delivery of reports
- Managing an email queue, confirming receipt of new orders, providing order updates, and assisting with ad hoc requests
- Initiating Identity Verification checks, reviewing results for completeness and accuracy, and delivering reports to customers within agreed timelines
- Understanding requirements for report delivery and following communication guidelines and procedures accordingly
- Organizing daily tasks to ensure new requests are initiated and ongoing requests are handled to completion
- Clearly communicating expectations and responding to customer inquiries
- Escalating and reporting on client sentiment
- Performing other duties as assigned
Key qualifications for this role include:
- 3-5 years of experience in a customer support role
- Experience with Salesforce Service Console (or other CRM) is preferred
- Excellent written, verbal, and interpersonal communication skills
- Excellent time management and organization skills
- Attention to detail, ability to multi-task, and being process-oriented
- Ability to take initiative with minimal supervision
In addition to the job responsibilities and qualifications, at Vcheck, you will enjoy:
- Competitive compensation package
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- Comprehensive benefits, including GHI coverage for you & your loved ones
- Flexible vacation policy to encourage work-life balance
- Comfortable shift(s) to maintain work-life balance
- Annual wellness allowance to support health and well-being
- Quarterly team events and monthly happy hours for team bonding
- Supportive and collaborative work environment with dedicated colleagues
- Additional equipment support for your workplace, if needed
- A vital role in shaping the company's future
Vcheck acknowledges the use of AI-powered tools during the talent acquisition process and welcomes individuals committed to excellence to apply, regardless of background, encouraging all to come as they are.,
Skills
AnalystAiProcessorientedWritten CommunicationCustomer SuccessCustomer SupportSalesforce Service ConsoleVerbal CommunicationInitiativeOrganization SkillsMultitaskingCRMDetailorientedTime ManagementIdentity VerificationInterpersonal CommunicationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 02:29 PM IST
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