113+ Applicants
Posted: 1 year ago
0-15 years
Chennai, Tamil Nadu, India
Work from Office
Posted: 1 year ago
|
Applicants: 113+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Skills:
Good commuincation skill, good interrelationship, CRM, Good Negotiation, Customer Experience, Customer Insight,
Responsibilities
Good commuincation skill, good interrelationship, CRM, Good Negotiation, Customer Experience, Customer Insight,
Responsibilities
- Customer Engagement: Build and maintain strong relationships with assigned customers by being their primary point of contact. Proactively reach out to understand their needs and provide guidance on product usage and best practices.
- Customer Success Planning: Collaborate with customers to create and execute customer success plans, outlining their goals, milestones, and KPIs. Monitor progress and ensure that customers achieve their desired outcomes.
- Onboarding and Training: Assist customers in the onboarding process, ensuring they understand how to use the product or service effectively. Provide training sessions and resources to enable customers to become proficient users.
- Customer Advocacy: Act as the customers advocate within the company, representing their feedback and requirements to the relevant teams, including product management and development.
- Issue Resolution: Address customer concerns and issues in a timely and satisfactory manner. Escalate complex problems to the appropriate departments and follow up to ensure resolution.
- Upselling and Cross-selling: Identify opportunities for upselling or cross-selling additional products or services that align with the customers needs and goals.
- Customer Feedback and Analysis: Gather feedback from customers on their experiences and product usage. Analyze customer data and usage patterns to identify areas for improvement.
- Customer Renewals: Monitor customer contracts and proactively engage with customers nearing their renewal date. Work towards securing contract renewals and preventing churn.
- Performance Metrics: Track and report on customer success metrics, such as customer satisfaction scores, retention rates, expansion revenue, and other relevant KPIs.
- Continuous Improvement: Contribute to the development and improvement of customer success processes and strategies to enhance overall customer satisfaction and business outcomes.
- Bachelors degree or equivalent.
- Proven experience in customer success, account management, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Problem-solving mindset with the ability to handle difficult situations diplomatically.
- Analytical skills to interpret customer data and draw meaningful insights.
- Familiarity with CRM software and customer success tools is a plus.
- Goal-oriented with a focus on customer satisfaction and retention.
- Adaptability and ability to thrive in a fast-paced and dynamic work environment.
Looking to get Placed? Try our Placement Guarantee Plan
Skills
Product ManagementEngagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
10 Feb 25, 03:39 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
