Manager - Cargo Operations

About the Role:
My Client is one of the world leaders in Logistics & Supply Chain. They are looking for a Manager - Cargo Operations for their Mumbai Office.
1. End-to-End Operational Ownership:
- Lead complete cargo lifecycle management - booking to discharge.
- Oversee vessel planning, cargo allocation, stowage compliance, and turnaround performance.
- Ensure optimal utilization of fleet capacity and port infrastructure.
- Drive service reliability and schedule adherence across GCC ports.
2. Governance, Compliance & Risk Management:
- Ensure strict adherence to maritime regulations, port authority norms, customs requirements, and international shipping standards.
- Govern SOP adherence and internal control frameworks.

- Lead internal and external audits, compliance reviews, and risk mitigation initiatives.
- Maintain system integrity across cargo management platforms (ERP, TOS, Cargo Management Systems).
3. Financial & Cost Control Accountability:
- Own operational P&L components including port costs, demurrage, detention, stevedoring, and vessel turnaround costs.
- Drive cost optimization initiatives while maintaining service standards.
- Monitor budget vs. actual performance and implement corrective actions.
- Improve contribution margins through operational efficiency.
4. Performance & KPI Governance:
- Establish and monitor KPIs such as Vessel Turnaround Time (TAT), Berth productivity, Cargo damage/loss ratio, Port cost per TEU/ton, and On-time sailing performance.
- Drive continuous improvement programs.
5. Stakeholder & Vendor Leadership:
- Manage relationships with port authorities, terminal operators, customs officials, freight forwarders, and shipping agents across GCC.
- Oversee contracts and SLAs with service providers.
- Partner closely with Commercial, Finance, Safety, and Technical teams.
6. Digital & Systems Governance:
- Ensure accuracy and integrity of cargo documentation and operational systems.
- Drive digitalization initiatives and process automation.
- Lead system enhancements for planning, tracking, and financial control.
7. Team & Organizational Leadership:
- Lead multi-location GCC operations teams.
- Build leadership strength and succession planning.
- Foster a safety-first, compliance-driven, performance-oriented culture.