Techno Functional Business Analyst

Primary Purpose of the role

We are looking for a detail-oriented and proactive Techno Functional Business Analyst to support and drive execution across multiple client implementation projects. The ideal candidate will manage project tracking, risk management, cross-functional coordination, and stakeholder communication while ensuring adherence to timelines and scope. A working understanding of e-commerce operations and SaaS platforms will be an advantage.

Key Responsibility Areas (KRAs):

1. Multi-Project Coordination & Execution

• Own and track project timelines, milestones, and deliverables across 46 simultaneous client implementations.
• Maintain and update project plans weekly in coordination with functional, engineering, QA, and client teams.
• Flag and follow up on slippages, risks, or delays proactively.
• Ensure all internal and external teams are aligned to planned Go-Live dates.

2. Reporting & Stakeholder Communication

• Prepare and share structured weekly project status reports (internal & client-facing) including progress, blockers, next steps, and accountability matrix.
• Escalate issues or misalignments early with actionable resolution options.

• Schedule and manage cadence calls, MOMs, and follow-up actions effectively.

3. Dependency Identification & Risk Management

• Track dependencies across product customizations, engineering tickets, and release schedules.
• Identify bottlenecks in cross-functional teams (product, QA, data, infrastructure) early and facilitate resolution.
• Maintain a risk register and actively update mitigation plans in collaboration with project owners.

4. Change Management & Customization Oversight

• Monitor all approved and in-scope change requests, ensuring documentation, estimates, and timelines are captured.
• Liaise with product/engineering for feature changes, ensuring alignment with customer expectations and release timelines.
• Ensure no scope creep without written change sign-offs.

5. Documentation & Internal Alignment

• Maintain up-to-date internal trackers for each project across Jira, Confluence, Freshdesk, Excel, or other internal tools.

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• Ensure all documentation BRDs, SOWs, test plans, Go-Live checklists are centrally stored and version-controlled.
• Collaborate with QA and support for a clean handover and post-Go-Live tracking.

6. Customer & Business Understanding

• Demonstrate working knowledge of ecommerce operations, omnichannel use cases, and Vinculums product modules.
• Engage in basic process mapping to capture gaps in client expectations vs product capabilities.
• Support project managers in driving adoption of core modules and minimizing unnecessary customizations.

Key Performance Indicators (KPIs):

• % Projects delivered on-time and within scope
• No. of weekly reports delivered without delay
• % of risks and dependencies identified proactively
• Client satisfaction score (post-implementation)
• Internal SLA adherence across engineering/product coordination.