Account Receivable Supervisor

Oversee the processing of all billing, including direct bill accounts, travel agent commissions, group and event invoices, and other accounts receivable.

Review daily revenue postings, ensuring accuracy between the PMS (Property Management System) and financial systems.

Monitor and reconcile customer accounts on a regular basis.

Investigate and resolve billing disputes in a timely and professional manner.

Review and validate billing data before invoices are issued.

Monitor aging reports and proactively follow up on outstanding balances.

Implement and enforce hotel credit policies and procedures.

Approve credit applications within authorized limits; recommend approval or denial for higher-risk accounts to the Finance Manager.

Maintain communication with customers regarding account status and payment terms.

Coordinate with Sales, Front Office, and Events departments to ensure proper documentation and billing for all accounts.

Prepare regular AR reports for management, including aging analysis, bad debt provisions, and collections performance.

Ensure compliance with internal controls, audit standards, and local financial regulations.

Assist with month-end closing activities, including account reconciliations and revenue audits.

Support internal and external audits by providing necessary documentation and reports.

Supervise and mentor accounts receivable team members, ensuring productivity, accuracy, and adherence to deadlines.

Train new staff in billing procedures, financial systems, and customer service best practices.

Conduct regular performance reviews and recommend development plans.

Maintain strong communication with the Finance team and other departments to ensure alignment and smooth workflow.

Bachelor s degree in Accounting, Finance, or related field.

Certification in credit control, finance, or accounting (e.g., ACCA, CPA) is an advantage.

Minimum 3 5 years of experience in accounts receivable, preferably in the hospitality industry.

At least 1 2 years in a supervisory or leadership role.

Familiarity with hotel systems such as Opera, Sun Systems, or equivalent financial software.

Strong knowledge of billing, credit policies, and collection procedures.

Excellent analytical and reconciliation skills.

Proficient in Microsoft Excel and financial reporting tools.

High attention to detail and organizational skills.

Strong written and verbal communication skills.

Ability to manage multiple priorities and meet tight deadlines.

Customer service-oriented with a proactive approach to problem-solving.