AVP Client Servicing

Key Responsibilities (KRAs)

1. Revenue Growth & Business Expansion

• Own and drive overall revenue targets across B2B, banking, corporate partnerships, and marketplace channels
• Deliver on quarterly and annual revenue goals
• Identify, onboard, and scale high-value clients and strategic partners
• Expand category offerings and maximize wallet share across accounts

2. Strategic Partnerships & Key Account Management

• Build and strengthen CXO-level relationships with banks, corporates, and channel partners
• Own and grow marquee accounts across banking, PSU, and enterprise segments
• Lead high-stakes commercial negotiations and close large-scale deals
• Drive long-term account retention, growth, and strategic expansion

3. Product & Integration Excellence

• Ensure seamless integration and execution across client platforms
• Collaborate closely with product and tech teams for onboarding and delivery excellence
• Drive adoption of APIs, rewards infrastructure, and catalog solutions

• Enhance client experience through operational efficiency and innovation

4. P&L Ownership & Commercial Optimization

• Own and manage P&L for key accounts and business verticals
• Optimize margins across categories, partnerships, and offerings
• Define pricing strategies, discounting frameworks, and commercial models
• Continuously monitor cost vs revenue to ensure sustainable and scalable growth

5. Team Leadership & Cross-functional Collaboration

• Lead, mentor, and scale high-performing business and account management teams
• Drive a strong performance culture with clear accountability and KPIs
• Collaborate with cross-functional teams (Product, Tech, Finance, Operations) to deliver business outcomes
• Align internal stakeholders to achieve organizational goals

Desired Skills & Qualifications

• 9+ years of experience in Key Account Management, Partnerships, or Business Development
• Proven track record of managing large accounts with GMV of ₹50 Cr+
• Strong expertise in

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  P&L management, pricing strategy, and commercial negotiations
• Experience in campaign management and scaling revenue-led initiatives
• Strong understanding of process automation and operational efficiency
• Excellent client-facing, stakeholder management, and relationship-building skills
• Demonstrated ability to lead and manage high-performing teams.

Target Industry Experience

• Gift Cards & Stored Value Solutions
• Channel Loyalty & Rewards Programs
• Banking Loyalty & Rewards Ecosystem
• Banking Digital / Fintech Platforms

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 14-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 400 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VGs proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!