AVP - Key Account Management

Qualifications

• 9+ years of experience in Client Servicing / Key Account Management / Customer Success

• Preferred background in fintech, payments, loyalty, Channel Loyalty or Banking loyalty & Rewards, SaaS, or digital platforms, Enterprise solutions.

• Bachelors degree required; MBA preferred

Desired Skill Set

• Proven experience managing large accounts/projects with GMV of 100Cr+

• Strong expertise in campaign management and P&L ownership

• Strong experience in CXO-level engagement and handling face-to-face meetings confidently

• Experience in process automation and operational efficiency improvements

• Excellent client-facing, communication, and relationship management skills

• Strong analytical mindset with ability to derive insights from data

• Ability to manage multiple stakeholders and projects in a fast-paced environment

• Ability to drive upsell/cross-sell revenue in complex enterprise environments.

Key Responsibilities

1. Key Account Growth & Revenue Expansion

• Identify upsell and cross-sell opportunities (catalog expansion, new use cases)

• Increase share of wallet across top-tier accounts

• Build growth roadmaps aligned with client business goals

2. Client Retention & Relationship Management

• Own end-to-end client relationships with stakeholders across banks, corporates, and fintechs

• Ensure high retention, satisfaction, and timely contract renewals

• Build deep, multi-level engagement within client organizations

• Act as a trusted advisor and escalation point

3. Program Utilization & Engagement

• Drive adoption and active usage of gift voucher and rewards programs

• Improve campaign engagement and performance across loyalty initiatives

• Ensure seamless rollout of integrations, new features, and enhancements

• Collaborate with product and marketing teams to optimize outcomes

4. Campaign & P&L Management

• Own end-to-end campaign execution and performance tracking

• Manage P&L for client accounts and ensure profitability

• Optimize campaigns to maximize ROI and client value

• Provide insights and recommendations based on campaign data

5. Project Management & Delivery Excellence

• Manage large-scale client programs with GMV of 100Cr+

• Ensure timely delivery of projects, integrations, and campaigns

• Monitor and improve turnaround time (TAT) and issue resolution

• Coordinate cross-functional teams for seamless execution

6. Account Planning & Performance Management

• Develop and execute detailed account plans

• Track overall account performance and engagement metrics

• Continuously improve client experience and engagement levels

7. Process Optimization & Automation

• Identify opportunities to streamline workflows and improve efficiency

• Implement process automation to enhance scalability and reduce manual effort

• Drive operational excellence across client servicing functions

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 14-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 15 banks in the country, driving rewards disbursements worth INRF 5000 Crores annually. A Digital Voucher gets sent from VGs proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!