Senior Key Account Manager

Qualifications

• 6+years of experience in Client Servicing / Key Account Management / Customer Success

• Preferred background in fintech, payments, loyalty, Channel Loyalty or Banking loyalty & Rewards, SaaS, or digital platforms

• Bachelors degree required; MBA preferred

Desired Skill Set

• Proven experience managing large accounts/projects with a GMV of in Cr+

• Strong expertise in campaign management and P&L ownership

• Experience in process automation and operational efficiency improvements

• Excellent client-facing, communication, and relationship management skills

• Strong analytical mindset with the ability to derive insights from data

• Ability to manage multiple stakeholders and projects in a fast-paced environment

Key Responsibilities -

1. Key Account Growth & Revenue Expansion

• Drive incremental revenue from existing clients through strategic account management

• Identify upsell and cross-sell opportunities (catalog expansion, new use cases)

• Increase share of wallet across top-tier accounts

• Build growth roadmaps aligned with client business goals

2. Client Retention & Relationship Management

• Own end-to-end client relationships with stakeholders across banks, corporates, and fintechs

• Ensure high retention, satisfaction, and timely contract renewals

• Build deep, multi-level engagement within client organizations

• Act as a trusted advisor and escalation point

3. Program Utilization & Engagement

• Drive adoption and active usage of gift voucher and rewards programs

• Improve campaign engagement and performance across loyalty initiatives

• Ensure seamless rollout of integrations, new features, and enhancements

• Collaborate with product and marketing teams to optimize outcomes

4. Campaign & P&L Management

• Own end-to-end campaign execution and performance tracking

• Optimize campaigns to maximize ROI and client value

• Provide insights and recommendations based on campaign data

5. Project Management & Delivery Excellence

• Manage large-scale client programs with GMV in Cr+

• Ensure timely delivery of projects, integrations, and campaigns

• Monitor and improve turnaround time (TAT) and issue resolution

• Coordinate cross-functional teams for seamless execution

• Account Planning & Performance Management

• Develop and execute detailed account plans

• Track overall account performance and engagement metrics

• Continuously improve client experience and engagement levels

7. Process Optimization & Automation

• Identify opportunities to streamline workflows and improve efficiency

• Implement process automation to enhance scalability and reduce manual effort

• Drive operational excellence across client servicing functions