Team Lead - Benefits Administration - Health Operations

VOYA INDIA Overview :-

VOYA INDIA, formerly known as VFI SLK, is a technology-driven, business process transformation

company, driving the evolution of the financial services customer experience through the art of

technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we are

dedicated to delivering cutting-edge solutions to Voyas Health (employee benefits), Wealth

(Retirement) and Investment Management Business. Our focus lies in crafting inventive customer centric solutions by digitizing, automating, and optimizing technology and business processes. We

are committed to fostering an environment that celebrates learning, growth and inclusivity while

developing and deploying innovative and impactful solutions for Voya Financial Inc. More

information is available at: - www.voyaindia.com

This position includes :-

This is a working Team Lead position which includes being the primary point of contact for questions from VOYA India Customer Data Coordinators on processing of incoming files as well as initial and ongoing training of CDCs in conjunction with the Benefitfocus manager. In addition, the Team Lead will be responsible for processing of incoming files, including Maintenance, Audit and Open Enrollment file production using both automated and manual tooling.

• Serve as the subject matter expert on file processing for Voya Indias eExchange Customer Data Coordinators.
• Serve as the primary point of contact for Voya India Customer Data Coordinators on file processing questions.
• Escalate file processing issues as appropriate for Benefitfocus eExchange Manager.
• Provide training in conjunction Benefitfocus eExchange Manager for all new and ongoing training of team members.
• Process inbound files and produce outbound files using automated and manual Benefitfocus/VOYA tooling for Maintenance, Audit and Open Enrollment file customer commitments.
• Update settings/configurations in the eExchange system as needed to manage data processing correctly.
• Responsible for managing assigned workload (using Salesforce) to ensure client needs are met in a timely manner and meet service level agreements.
• Minor communication with external partners concerning file deliveries on occasion.
• Use critical thinking, posted documentation, experience and judgment to overcome challenges and deliver quality service to our customers.
• Working cross functionally with other departments to gain understanding of how the file impacts customer.
• Identify and participate in opportunities for process improvement that will result in enhancing our customer service experience for both our internal and external parties.
• Other tasks as assigned.

The ideal candidate has:

• Any Graduate or equivalent work experience.
• 8 + years in health insurance and/or data processing.
• People management experience is mandatory.
• Detail and process-oriented
• Experience working with Microsoft Office Suite, Salesforce, SharePoint, and file intake/sharing tools.
• Strong organizational, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven time management skills.
• Proven ability to meet deadlines
• Ability to work independently and as part of a team.
• Ability to prioritize and handle multiple priorities while ensuring service requirements are met.
• Demonstrated success in critical thinking; making effective recommendations to resolve issues as they arise.