Senior Program Manager

The Senior Programme Manager (Client Success) is a senior, client‑facing role responsible for overseeing complex, multi‑stream technology programmes for clients across markets. The role ensures that technology implementation, adoption, and success activities—including platform rollouts, integrations, training, testing, and adoption support to Product Success Directors (PSDs)—are delivered predictably, transparently, and in line with client expectations.

Operating across

Working closely with workstream and cross‑workstream leads, including Product Managers, Engineering Leads, Transition, Operations, and Technology Implementation Project Managers, the Senior Programme Manager translates business needs into clear programme plans, milestones, and deliverables. By connecting people, processes, and platforms, the role enables effective coordination across multi-stream programmes and contributes to delivering high-quality, confidence-building outcomes for clients.