Specialist - Customer Care

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 3 months ago
2-5 years
Hosur
work from office

Posted: 3 months ago
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Applicants: 85+
Job Description
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Job Description

Key missions of the position:
Ensure ontime,accurate preparation and submission of invoices and supporting documents as per Purchase Order (PO) termsto Zonal Railways/Metro customers, enabling faster R
Note generation and payment, while maintaining compliance with internal quality systems (IMS/IRIS) and 5S.
Responsibilities:
Billing Preparation Submission
  • Prepare complete billing packs strictly as per PO terms (scope, quantities, rates, taxes, delivery payment clauses).
  • Submit bills for ST and Metro (online/offline) for all Zonal Railways within 2 days ofRNoteissuances for all Hosur cases;immediatelyinform the regional team forfollowup.
  • Collate and verify all required payment documentation before submission (as demanded by each Railway/Metro unit).
  • B. Despatch Advice Documentation Control
  • Collect invoices and issueE-Despatch Advice to all consigneesimmediatelyafter despatch.
  • Send despatch advice andpaymentrelateddocuments for all Zonal Railways to the Customer/commercial teamper specific requirements.
C. Coordination onRNotes/ DP Extensions
  • Proactively follow up onRNotestatus and DP (Delivery Period) Extension for all despatches;maintainstatus and forward confirmations for records/action.
D. Reporting Trackers
  • Own and update the Bill SubmissionInvoicetracker.
  • Maintain and publish PendingRNotestatus.
  • Update IMS (and related) reports as per cadence.
  • Provide periodic MIS to Commercial/Customer Care leadership on billing throughput, pending documents, and risks.
E. Other
  • Perform any other dutiesreasonably requiredby the company in line with the role.

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Education :
  • Minimum bachelors degree in Engineering or Business or Accounting (or equivalent)
Experience :
  • 2-5 years experience in commercial billing, preferably in Railways/Metro or EPC/industrial manufacturing environments.
  • Exposure to Indian Railways/Zonal Railways documentation flows (RNote, DP Extension, consignee communications) isadded advantage.
Other specifications:
  • Promote 5 S and sustain good housekeeping within the department.
  • Actively implement andcomply with IMS/IRIS total quality systems and company policy requirements.
  • Ensure audit ready documentation and traceability at all times.

Skills

Customer CareIndustrial Manufacturing ManufacturingCompliancePurchase Order5sImsPurchaseIndustrialDelivery

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Important dates & deadlines?

Application Deadline

25 Apr 26, 05:09 PM IST

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