Senior Lead Product Manager, Card Loyalty Program Strategy

About this role:

Wells Fargo is seeking a Senior Lead Product Manager on the Loyalty & Rewards Team as part of Cards & Merchant Services (CMS). This role will be instrumental in driving key strategic decisions across the Card organization, with a focus on loyalty initiatives that modernize our platform and enhance transparency across product delivery. The ideal candidate will be a strong communicator and influencer, capable of engaging with senior stakeholders and executive leadership. They will help shape the future of our loyalty offerings by aligning priorities, surfacing insights, and delivering compelling presentations that guide decision-making and drive change. Learn more about the career areas and business divisions at wellsfargojobs.com. 

In this role, you will:

• Lead strategic analysis and decision-making for loyalty initiatives across the Card organization

• Develop and deliver executive-level presentations that communicate product strategy, roadmap, and impact

• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused

• Collaborate cross-functionally with product, digital, analytics, and technology teams to align on priorities

• Influence and engage senior stakeholders to drive consensus and support for strategic initiatives

• Create transparency around team priorities and product delivery through clear documentation and communication

• Identify modernization opportunities within the loyalty platform and propose actionable solutions

• Support change management efforts to evolve platform capabilities and customer experience

• Track and report on progress against strategic goals, ensuring alignment with broader organizational objective

Required Qualifications, US:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 

  Experience in banking or financial services, prior employment experience with a credit card issuer is preferred

• Prior experience with credit card loyalty, rewards, or card platforms

• Proven ability to develop and communicate strategic recommendations to executive audiences

• Exceptional written and verbal communication skills with the ability to tailor messaging for diverse audiences, including senior executives, translate complex strategies into clear, actionable insights, and create compelling executive-level presentations

• Proven ability to design and implement operational processes and communication strategies that provide transparency and enable self-service for stakeholders

• Strong analytical skills with experience in synthesizing data to inform decisions

• Experience in management consulting or leading large-scale change initiatives within complex organizations

• Exceptional organizational skills with experience setting up recurring reporting, governance, and communication cadences

• Demonstrated ability to influence cross-functional teams and senior stakeholders and serve as the primary point of contact for loyalty initiatives

• Experience with agile product development and roadmap planning

Job Expectations:

• This role offers a hybrid work schedule

• Ability to travel up to 10% of the time

• This position is not eligible for visa sponsorship

Locations:

• 2800 S Price Rd, Chandler, AZ 85286

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• 550 S Tryon Charlotte, NC 28202

• 1525 W W T Harris Blvd, Charlotte, NC 28262 

Required location(s) listed above. Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.