Senior Operations Processor

About this role:

Wells Fargo is seeking a Senior Operations Processor for the Check Deposit Process Returns and Returns Research teams within Banking Operations as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

• Use technical expertise in the designated area and resolve escalated issues

• Provide feedback and present ideas for improving or implementing processes and customer support

• Perform complex operational and customer support initiatives within Operations functional area

• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

• Apply technical knowledge and expertise to perform work and action requests

• Provide subject matter expertise and interpretation of procedures to staff

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• System knowledge of CSTAR, Operations Image Browser, Common Recon, IRX, Hogan, RE15, or IBR

• Banking or financial operations experience

• Accounting experience

• Ability to achieve high production and quality standards

• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment



• Intermediate Microsoft Office skills

• Ability to research and correspond with customers, responding to their questions and concerns with detailed information

• Ability to read and process checks

• Effective organizational, multi-tasking, and prioritizing skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to follow policies, procedures, and regulations

Job Expectations:

• This position is not eligible for Visa sponsorship

• Must be able to attend full duration of required training period​

• Ability to work additional hours as needed ​

• Must work on-site at the location posted ​

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

• Training will be for 6-12 weeks. Training hours are 5:30 am-6:00pm Site Location Time

• You are required to attend the full duration of this paid 6-12 weeks of training.

• We’re open from Monday - Friday, 5:30 am -6:00 pm (Site location time).

Posting Location:

• 1801 Park View Drive Shoreview, MN

@RWF22

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.