Solution Consultant - 19579

Responsibilities

• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

• Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments.

• Self driven interest to learn more about customers business, digital transformation trends in their industry and presenting a thought leadership on Whatfix solving their pain points

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform

• Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers

• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.

• Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and technical Sales Engineers.

• Convey feature input and customer requirements to Product Management teams

• Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles including Discovery Calls, Value Assessment calls and more.

• Respond to objections during solution presentations and articulate the value and return on investment delivered



• Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs

• Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Qualifications

• 5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting / Sales or Customer Success experience

• Background in being able to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and more and be able to communicate the use cases and results to new prospects from these industries.

• Background in being able to study existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP) and more and communicate the use cases and results to new prospects looking to deploy Whatfix on these platforms.

• Experience as Solutions Consultant at an Application Software Company and catering to a set of industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.

• Ability to take a consultative selling approach by listening to customer needs and shaping a shared vision for a solution

• Ability to creatively explain and present complex concepts in an easy to understand manner

• Understanding of high-performance software, SaaS

• Excellent presentation, written and verbal communication skills to communicate professionally

• Self motivated with strong interpersonal and problem-solving skills

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• Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.

• Ability to travel to on-site meetings up to 50% travel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks and Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First Empathy Transparency Fail Fast and scale Fast No Hierarchies for Communication Deep Dive and innovate Trust, Do it as you own it
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation-ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.