Windowmaker Software - Customer Success Specialist

Key Responsibilities in the role:

Customer Project Management:

- Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

- Completing the Discovery phase.

- Coordinating with the customers and the internal teams to complete the project in a timely manner.

- Creating Project Plans and sending regular reports to the customers.

Customer Service:

- Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support.

- Ensuring we provide solution within an optimal time frame.

- Logging all activities against the customer account/cases.

- Ensuring service is paid for.

- Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future.

- Creating/Modifying Crystal reports.

Training:

- Planning, packaging and delivering trainings for customers remotely or onsite.

- Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server).

- Preparing presentations and videos for the complex options.

- Training First Level Support.

Management:

- Regular daily/weekly reports to the management.

Data Projects:

- Analyze and create Project specifications.

- Data Setup based on specifications.

- Code/Release Testing and quality assurance.

- Maintain standards compliance.

Experience : 3-4 years.

Qualification: B.Tech or B.E in Computer Science with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software.

Location: Vadodara.

Soft Skills:

- Analytical, design and troubleshooting.

- Research and analysis.

- Excellent communication and interpersonal skills.

- Ability to accomplish assigned tasks with minimal supervision.

Job Type: Full-time.