Customer Care Executive- HR Shaeesta

Roles & Responsibilities

• Manage daytoday customer relationship administration.
• Consistently meet customer expectations, targets, metrics, and KPIs.
• Ensure proper usage of customer tools and compliance with their processes & procedures.
• Handle and respond to all incoming requests promptly.
• Manage and follow up on the customer backlog.
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  Address all written and verbal customer queries, concerns, and complaints professionally.
• Identify opportunities and contribute to process improvement proposals and implementation.
• Provide daily operational support for smooth customer interactions.
• Keep the customer updated on progress at every stage until resolution.

Skills Required

• Strong computer skills: Internet usage, MS Office (Word, Excel, Outlook).
• Excellent English

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  communication skills both written and spoken.
• Hands-on experience in customer relations management.
• Strong verbal communication skills with a customer-focused approach.
• Rigorous, accurate, and detail-oriented working style.

Desired Candidate Profile

• Customer-centric mindset
• Strong problem-solving and follow-up skills
• Ability to work in a structured and process-driven environment
• Team player with a positive attitude

Interested candidates can share resume on "7595058169" with subject line "CSS Kolkata"