Customer Service Representative (BFSI)

What role you will play in team: You will provide excellent customer service support to clients, resolving their queries and concerns related to banking and financial services.

What you will do: You will handle inbound calls, emails, and chats, providing timely and accurate information to clients.

Key responsibility:

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate and timely information to customers.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain accurate records of customer interactions.
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  Meet performance targets for call handling time and customer satisfaction.
• Contribute to ongoing process improvement initiatives.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software (preferred).
• Knowledge of BFSI products and services (preferred).

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Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Comprehensive training program.
• Supportive and collaborative work environment.
• Health insurance and other employee benefits.

A Day in the Life: A typical day involves handling customer inquiries, resolving issues, and providing excellent customer service in a fast-paced environment.