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Job Description
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Technology Solutions Group, BU Teams, Different Infrastructure teams
Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.
IRMC, QA
Guidance on risk mitigation and quality standards
External
Clients
Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.
Vendors/ Manufacturers
Development and deployment of platforms, applications, databases etc.
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
- Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert
- Behavioral Competencies
- Managing Complexity
- Client centricity
- Execution Excellence
- Passion for Results
- Team Management
- Stakeholder Management
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
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Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
No.
Performance Parameter
Measure
Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
Datacenter - Wintel Stack
Skills
OperationsCapacity PlanningMaintenanceRoot Cause AnalysisIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
Important dates & deadlines?
Application Deadline
07 Oct 24, 03:50 PM IST
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