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Job Description
Key Responsibilities
- Handle customer queries via inbound/outbound calls using airline-specific tools and queues.
- Understand customer issues and respond appropriately with clarity and professionalism.
- Maintain accuracy while working across multiple systems/tools.
- Ensure adherence to company policies, process guidelines, and quality parameters.
- Continuously update self with process knowledge to deliver exceptional service.
- Excellent verbal communication skills with clear pronunciation and good voice modulation.
- Strong comprehension skills to understand varied customer queries.
- Neutral voice & excellent accent with good grammar.
- Strong customerservice orientationwith empathy and patience.
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- Basic computer knowledge and ability to work on multiple digital tools.
Desired Skills
- Experience in airline industry (reservations/ticketing).
- IATA certification (preferred).
- Experience in hospitality, logistics, or international BPO.
Skills
Communication SkillsAirline ProcessTravel ProcessAirline TicketingInternational TicketingSingaporeTravelAirlinesLogisticsReservationsBpoIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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