Wipro Is Hiring Grad Freshers - US HR Backoffice - Immediate To 30 Day

Requirements - Associate

Process: US HR Operations - Backoffice process

Work Experience - 0-30 months

Summary

• Excellent communication skills are mandatory.
• Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
• 
  Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement - Applicable for 1 year ( Mandatory)

Category -

Working Conditions - Fixed evening shift (5 days working). Saturdays & Sundays are fixed off

Transport - Both way transport will be provided.

Education Skills - Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.

All 6 semester original mark sheets in hard copy are mandatory

Work Location - Airoli