Chat And Email Support Executive

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 3 months ago
1-5 years
Hyderabad
work from office

Posted: 3 months ago
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Applicants: 89+
Job Description
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Job Description

Job Title: Customer Support Associate Credit Card Operations (UK Process)
Shift: 24/7 Rotational Shifts (UK Time Zones)
Transport: Two-way Cab Provided


Job Summary:
We are hiring Customer Support Associates to handle credit card related queries for UK-based customers. The role involves assisting customers with account inquiries, transactions, disputes, and service requests while ensuring compliance, accuracy, and excellent service standards in a BPO/KPO environment.


Key Responsibilities:

  • Handle inbound/outbound customer interactions via phone, chat, or email.
  • Assist customers with credit card queries, billing concerns, transactions, and disputes.
  • Verify customer details and follow authentication procedures.
  • Adhere to compliance, data security, and process guidelines.
  • Resolve customer issues within defined TAT and quality standards.
  • Escalate complex cases as per process protocols.
  • Maintain accurate interaction records and reports.

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Requirements:

  • Graduate in any discipline.
  • 1 to 6 years of experience in customer support, preferably in banking/financial services or international voice process.
  • Strong communication skills with neutral accent and clear pronunciation.
  • Good problem-solving and customer-handling skills.
  • Willingness to work rotational shifts aligned with UK hours.

Preferred:
Experience in credit card, banking, or financial services processes and familiarity with customer verification and compliance procedures.

Skills

Blended ProcessCustomer SupportCustomer ServiceInternational ProcessCredit Card OperationsChat SupportEmail ProcessUK ProcessCustomer SupportOperationsCredit Card OperationsInternational Voice ProcessBpoVoice Process

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Important dates & deadlines?

Application Deadline

25 Apr 26, 05:09 PM IST

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