Chat And Email Support Executive

Job Title: Customer Support Associate Credit Card Operations (UK Process)
Shift: 24/7 Rotational Shifts (UK Time Zones)
Transport: Two-way Cab Provided

Job Summary:
We are hiring Customer Support Associates to handle credit card related queries for UK-based customers. The role involves assisting customers with account inquiries, transactions, disputes, and service requests while ensuring compliance, accuracy, and excellent service standards in a BPO/KPO environment.

Key Responsibilities:

• Handle inbound/outbound customer interactions via phone, chat, or email.
• Assist customers with credit card queries, billing concerns, transactions, and disputes.
• Verify customer details and follow authentication procedures.
• Adhere to compliance, data security, and process guidelines.
• Resolve customer issues within defined TAT and quality standards.
• Escalate complex cases as per process protocols.
• Maintain accurate interaction records and reports.
  

• Graduate in any discipline.
• 1 to 6 years of experience in customer support, preferably in banking/financial services or international voice process.
• Strong communication skills with neutral accent and clear pronunciation.
• Good problem-solving and customer-handling skills.
• Willingness to work rotational shifts aligned with UK hours.
  

Preferred:
Experience in credit card, banking, or financial services processes and familiarity with customer verification and compliance procedures.