Operations Team Lead

Witbloom Consultants - A Leading Training & Job Placement Firm

BFSI (Operations & Lending)

89+ Applicants

Posted: 8 months ago

3-7 years

Indore, Madhya Pradesh

Work from Office

Posted: 8 months ago

Applicants: 89+

Job Description

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Job Description

You will be responsible for leading a team in an International BFSI Process within a BPO setting. Your primary location will be in Indore, India. To qualify for this role, you should have a minimum of 3 years of experience in BPO operations, with a minimum of 1 year of experience as a Team Lead specifically in a BFSI process.

Your key responsibilities will include supervising and mentoring a team of customer service/financial advisors to ensure high engagement and performance levels. You will also be responsible for overseeing the day-to-day operations of the BFSI process, ensuring compliance with SLAs, quality standards, and regulatory requirements. Monitoring and analyzing key performance indicators (KPIs) such as call handling time, accuracy, first-call resolution, and customer satisfaction will be essential. Additionally, you will conduct regular feedback sessions, training, and upskilling initiatives for team members, as well as ensure adherence to financial regulations, data security policies, and industry compliance standards.
As a Team Lead, you will serve as the primary point of contact for client escalations, resolve customer and process-related issues promptly and effectively, and identify opportunities for process improvement. To excel in this role, you should possess a graduate degree, preferably in a Commerce/Finance-related field, along with a strong understanding of BFSI processes such as loans, credit cards, banking operations, or insurance claims.

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Moreover, you should demonstrate strong leadership skills, the ability to motivate and guide a team in a target-driven environment, excellent communication skills in English, both verbal and written, and proficiency in analytical thinking and problem-solving. Proficiency in MS Office, CRM tools, and BFSI-related software will be advantageous. Prior experience in US/UK BFSI processes within an international BPO setting will be a plus.
If you meet the requirements mentioned above and are looking for a challenging opportunity to lead a team in an International BFSI Process, we encourage you to apply for this role.,

Skills

Process ImprovementCoaching DevelopmentCommunicationIndustry KnowledgeAnalytical ProblemSolving SkillsLeadership SkillsPerformance TrackingTeam ManagementProcess OversightTech SavvyProcess ImprovementCompliance Quality ControlClient InteractionEscalation Handling

If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.

Important dates & deadlines?

Application Deadline

21 Oct 25, 02:30 PM IST

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