Group Manager - Process Training( Travel/GDS/IATA) - Vizag

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Role:

End to End Training Ownership: Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training

People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees

Key Accountability:

Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.

Performance Management: Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance

Escalation Management: Should be able to manage all internal and external escalation.

Client Management: Should be able to manage client communication with clients which will include reports, reviews, audits, etc.

Review: Should be able to create review decks, present them and maintain action registry for closure of open items

Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly.

Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.

Stakeholder Management: Should be able to manage internal communication with peers, stakeholders

Coordination: Coordination within and outside team to ensure activities and run smoothly

Audits: Should be able to manage all internal and external audits.

Knowledge/ Qualification:

Under Graduate/ Graduate

IATA / UFTA certification preferred

Special Role Requirement:

Should be willing to work in 24*7 environment

Should be willing to work in non-weekend offs

Excellent working knowledge of all MS Office tools like Excel, PPT, etc.

LEAN/YB/ GB certification preferred

Team & multi location handling experience preferred

Excellent written and verbal communications

Work Experience:

Travel Experience: +3 Years Desirable

OTA Experience: + 1 Years Desirable

Training Experience: Should have sound understand of training function and should have spent + 5 years in training department Mandate

Team Management: +3 Years

Certification/ Domain Certification (If Applicable): Travel & Tourism