Group Manager - Process Training - VNA - Pune

• Should have prior experience in Communication Cultural Soft Skills V&A Training in both Communication Cultural Soft Skills V&A Training both in terms of facilitation and in having led a team for the said function.
• Should have led strategic initiatives to improve business metrics CSAT NPS CES.
• Should understand core concepts of the CCT function and provide timely innovative solutions.
• Should be sound and highly proficient in English.
• Should have working knowledge of Hiring tools CEFR scale Train & Hire and Preprocess Training in the BPO industry vis a vis Language Customer service Work with the Vertical leads in providing inputs on development areas for projects initiated.
• Provide real time support to teams working on projects.
• Leadership & Organizational skills to prioritize projects and provide improvement feedback.
• 
  Strong Project Management capabilities.
• Excellent communication marketing relationship & motivational skills.
• Should be knowledgeable on the businesses processes.
• Should have analytical ability and ability to understand the business impact of nos.
• Should be able to manage multiple teams and multiple location by providing KPI and driving it.
• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.
• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.
• Maintain vertical hygiene by ensuring reports data and documents are in place.
• Promote standardization by creating SOPs across CIS training Standardization.

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  Promote behavioral training programs and promote the programs in order to ensure maximum participation.
• Should be aware of tools like Articulate Vyond Adobe Suite for creation of eLearning content videos etc.
• Should have worked on various training methodologies and have knowledge on Instructional designing.
• Should have done Market Research & analysis on training models and know what is happening in the training industry.
• Should have worked on Innovative projects on digital transformation for training.
• Knowledge of various digital tools & Instructional designing mandatory

Qualifications

Graduate