Customer Support Specialist

Were Hiring | Customer Support Executive International Voice Process Location: Pune Work Mode: Work from Office Shift: Rotational Shifts (Cab facility available for Night Shift)

Role & responsibilities

• Deliver exceptional customer experience by handling international customer queries via Chat, Email, and Voice Support.
  
• Act as the first point of contact for global customers, ensuring quick, accurate, and professional resolutions.
  
• 
  Build strong customer relationships through effective communication and problem-solving skills.
  
• Understand customer concerns and provide appropriate solutions within defined SLAs and quality standards.

Preferred candidate profile

• Excellent verbal and written communication skills in English, with the ability to interact confidently with international customers.
  
• Immediate joiners will be given preference.
  
• Open to graduates from any discipline.
  
• Freshers with strong communication skills are encouraged to apply.
  

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• Candidates with a minimum of 6 months of experience in BPO or International Voice/Non-Voice Process will have an added advantage.
  
• Flexible and comfortable working in rotational shifts, including night shifts.
  
• Candidates must be currently based in Pune
  
• Customer-focused mindset with strong problem-solving abilities and a professional approach.

Interested candidates can share their updated resume:

Email: vaishali.thakur@wns.com Contact: 7738109440