Work Force Management Manager

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 3 months ago
9-14 years
New Delhi, Faridabad, Gurugram
work from office

Posted: 3 months ago
|
Applicants: 86+
Job Description
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Job Description

Role & responsibilities

Forecasting & Planning: Develop short- and long-term capacity plans, forecasting volume, and identifying staffing needs.

Scheduling & Real-Time Management: Create, manage, and optimize staff schedules; monitor real-time queues to adjust staffing levels.

Data Analysis & Reporting:

Analyze performance metrics (KPIs) to identify trends, ensure adherence, and prepare reports for stakeholders.

Process Improvement: Identify operational bottlenecks and implement solutions to increase efficiency and reduce costs.

Stakeholder Collaboration: Partner with operational leaders and clients to align staffing with business objectives.


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Preferred candidate profile


Comfortable with Rotational shifts and week offs

Work from office

5 days a week


Skills

Capacity ManagementCapacity PlanningWorkforce ManagementForecastingWFMResource PlanningReal Time AnalysisScheduling

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About Company

Denali, a global sourcing and procurement solutions provider, is now a WNS (Business Process Management leader) company. Denali-A WNS Company supports Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Analytics, Strategic Sourcing and RFx Management, Supply Market Insights, Contracting, Supplier Management and Procure-to-Pay.

With a team of more than 2,000 procurement specialists worldwide, we have helped our clients source and procure more than USD 75 Billion worth of materials and services across direct and indirect spend categories.

For more information, you can visit us at www.denaliusa.com. You can also contact us directly at 844.633.6254.

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Important dates & deadlines?

Application Deadline

25 Apr 26, 05:09 PM IST

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