Customer Care Executive (Freshers Required)

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 1 month ago
0-3 years
Mumbai, Mira road
work from office

Posted: 1 month ago
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Applicants: 85+
Job Description
About Company
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Job Description

Job Opening for Customer Care role at Wockhardt Hospitals Miraroad


Must be comfortable for all rotational shifts


Must be fluent in English communication


Major Job Qualifications/Specific Skills

Required Education:

- Graduate/Post graduate in any field

- Basic course in computers is desirable.

Experience

- 0 to 3 years preferably hospital industry

- Good interpersonal skills

- Good communication skills

- Should demonstrate leadership qualities

- Good Analytical & Mathematical Skills

- People-oriented, flexible and adaptable


Job Summary

- Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned.

- They must adhere to customer care guidelines and assure quality care.


Principal Responsibilities

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- Receiving Calls

- Giving Information

- Transferring Calls to the required department

- Making outbound calls

- Taking Messages

- To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.

- To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.

Customer Service

- To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.

- To exercise high degree of tact and poise and occasionally overcoming language barriers.

- To understand and apply knowledge of medical terminology.

- To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.


Skills

Customer CCommunicaCustomer ServiceOutbouCustomer CareCCustomer Service

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About Company

""Wockhardt Hospital's existence is the result of a 50-year tradition of caring and innovation nurtured by Wockhardt Ltd, India's 5th largest Pharmaceutical and Healthcare company with a presence in 20 countries across the globe. Within a short period since its inception, Wockhardt Hospitals has become a leading health service provider with its strong presence in the western parts of the country i.e. Mumbai, Nagpur, Rajkot, Nasik and Surat. This group of 9 hospitals fulfills the need of the community in its chosen field of super specialty like Cardiology, Orthopedics, Neurology, Gastroenterology, Urology, Aesthetics and Minimal Access Surgery. We follow process driven quality systems that adhere to international standards of clinical care, safe environment, infection control and respect for patient rights & privacy. With state of the art multi-disciplinary capabilities and world-class infrastructure and technology, we enrich the quality of life of every patient in a caring and nurturing environment and greatest respect for human dignity and life. Many of the Wockhardt group of hospitals has accreditation of the NABH (National Accreditation Board of Hospitals & Healthcare), the highest and the most stringent quality standards institution in India and the National authority in healthcare accreditation. To meet these standards the hospital needs to have a quality driven approach right from the patient registration, admission, pre-surgery & post-surgery protocols, discharge from the hospitals to follow ups after discharge. In pursuance of its vision to establish state-of-the-art medical facilities in India along with a high degree of clinical excellence, we have entered into strategic alliances with Partners Medical International, USA, whereby Wockhardt has access to Harvard's expertise and experience in the fields of surgery and other Medicare services. Partners Medical International (a non- profit organization) serves as a catalyst in bringing together healthcare professionals from around the globe towards improving the delivery of healthcare through education and implementing its vision that every citizen of the world should have access to quality healthcare in their own country. Today, Harvard Medical International has selective collaborations with medical communities, Wockhardt hospitals being one of them. Wockhardt group of hospitals in India is a preferred destination for patients from Europe, USA, Africa, Middle East and South Asia. Most of the doctors/surgeons have been trained or worked extensively at some of the best medical institutions in US, Europe and other advanced countries.""
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Important dates & deadlines?

Application Deadline

29 Apr 26, 05:41 PM IST

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