Customer Service Representative - Lending

What role you will play in team: Provide excellent customer service to lending clients, answering questions and resolving issues.

What you will do: Handle inbound calls, emails, and other inquiries, ensuring client satisfaction and efficient resolution of their concerns.

Key responsibility:

• Handle inbound calls and emails from lending clients.
• Answer client inquiries about loan applications, payments, and other related matters.
• Resolve client issues and complaints efficiently and effectively.
• Maintain accurate records of client interactions.

• Meet individual and team performance targets.
• Collaborate with internal teams to ensure client satisfaction.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office suite.

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• Experience in a customer service role is a plus.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development.
• Positive and supportive work environment.
• Health Insurance.

A Day in the Life: Answering client inquiries, resolving issues, documenting interactions, and collaborating with other teams to find solutions.