Business Analyst - Ops

The Service Operations team work on a global scale and are responsible for providing support to a wide variety of teams within our Ecosystem. We work collaboratively with different departments to ensure continuous improvement to our systems and processes. We drive new initiatives and projects, and strive to maintain Workday’s high customer satisfaction rate. We are looking for an analyst to join our team, the ideal candidate will have a passion for quality, customer service and enjoy working in a complex, fast paced environment.

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  Case Management, Salesforce
  
  
  


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  Ensure cases are assigned in a timely manner and a resolution provided
  
  
  


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  Define and document business processes and requirements
  
  
  


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  Onboarding of new hires within the Services Organization
  
  
  


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  Continuous improvement to our systems and processes
  
  
  


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  Cross-functional teamwork when required for new initiatives/project work
  
  
  

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  2+ years experience with Salesforce
  
  
  


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  2+ years experience in case management
  
  
  


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  BA/BS degree or equivalent work experience in services, services operations, data analysis or data management preferred
  
  
  

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  Excellent verbal and written communication with sophisticated English skills
  
  
  


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  Salesforce experience preferred
  
  
  


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  Must work well within and across teams
  
  
  


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  Proficient in Word, Excel, and PowerPoint
  
  
  

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  Detail oriented, analytical approach
  
  
  


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  Ability to work independently, with general direction and mentorship
  
  
  


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  Good interpersonal and communication skills
  
  
  


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  Self-motivated with good interpersonal and time-management skills
  
  
  


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  Ability to interpret, analyze, and resolve operational issues including addressing questions, and updating systems
  
  
  


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  Ability to support operations related initiatives identified by the Professional Services management team
  
  
  


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  Be a point of contact for internal teams, partners and customers
  
  
  


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  Customer service oriented and have a desire to help others