Business Intelligence Analyst

Workday's CX Analytics organization is expanding to assist in steering us toward our goal of growing from $5B to $10B in revenue! The CX Analytics group is a key player in driving this growth, by providing insights when and where users need them to support decision-making and drive business outcomes. Whether via dashboards, reports, or alerts and regardless of system, this group ensures all Customer Success insights are accurate and consistent, easy-to-understand and impactful.

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  Develop dashboards, reports, and scorecards in Tableau for the Customer Success organization.
  
  
  


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  Develop a solid grasp of the data and business drivers to make recommendations and influence strategic decisions.
  
  
  


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  Drive new performance indicators, metrics, tracking methodologies and data visualizations.
  
  
  


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  Mentor and train others on technical development standards and efficiency.
  
  
  

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  Experience building reports and dashboards in Tableau with SFDC and SQL (intermediate to advanced) a plus.
  
  
  


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  Bachelor’s degree in Finance, Economics, Statistics (or related field) or equivalent experience required. Customer Success experience is a plus.
  
  
  


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  8+ years hands-on experience with analytics.
  
  
  


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  Solid understanding of relational data concepts and data modeling.
  
  
  


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  Strong verbal and written communication skills.
  
  
  

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  Ability to effectively elicit and translate business requirements.
  
  
  


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  Experience leading projects; able to prioritize work in a fast-paced environment
  
  
  


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  Ability to visually present and communicate data, analyses, and findings.
  
  
  


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  Great attention to detail to ensure the highest level of quality/rigor in reports & data analysis.
  
  
  


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  Ability to meet customer expectations and handle varying workloads with a high degree of accuracy.
  
  
  


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  Ability to maintain discretion and confidentiality with sensitive information.