105+ Applicants
Posted: 8 months ago
9-13 years
Haryana
Work from Office
Posted: 8 months ago
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Applicants: 105+
Job Description
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Job Description
- As an experienced and strategic Manager of Experience Design, your role will involve leading the design and delivery of customer experience solutions for clients. This will require a blend of design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes.
Key Responsibilities:
- Lead the creation of customer journey maps, personas, empathy maps, and service blueprints.
- Translate business objectives into customer-centric strategies and actionable experience roadmaps.
- Ensure alignment of all CX initiatives with the client's brand and digital transformation goals.
- Conduct and oversee user research, customer interviews, surveys, and workshops to uncover pain points and opportunities.
- Utilize analytics, VOC (Voice of Customer), and market research to prioritize CX initiatives.
- Drive design thinking workshops with cross-functional teams to ideate, prototype, and validate CX solutions.
- Collaborate with product, marketing, and technology teams to ensure seamless omni-channel experiences.
- Partner with senior client stakeholders to present insights, journey redesigns, and CX recommendations.
- Act as a trusted advisor on CX trends, best practices, and measurable business impact.
- Manage a small team of CX designers and researchers, providing mentorship and quality assurance.
- Ensure timely and high-quality CX deliverables for all consulting engagements.
Qualifications Required:
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- 9-10 years of strong experience in Customer Experience, Service Design, or UX Strategy.
- Expertise in customer journey mapping, service blueprinting, and design thinking methodologies.
- Hands-on experience with CX tools such as Miro, Figma, Adobe XD, Qualtrics, Medallia.
- Solid understanding of digital channels, CRM, and omni-channel experiences.
- Excellent storytelling, communication, and stakeholder management skills.
- Ability to balance creativity with business impact.
- Graduates from IIT, NID, and NIFT are appreciated.,
Skills
Customer InsightsDeliveryStorytellingService DesignCustomer Journey MappingOmnichannel ExperiencesDesign ThinkingStakeholder ManagementCX ToolsUX StrategyService BlueprintingCommunicationCRMDigital ChannelsCustomer ExperienceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
30 Oct 25, 01:31 PM IST
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