Team Lead

Team Leader Customer Support | Job Responsibilities

• Lead, supervise, and support a team of customer support representatives to ensure high service quality
  
• Monitor daily operations, assign workloads, and manage team schedules
  
• Coach, mentor, and motivate team members to achieve individual and team performance goals
  
• Handle customer escalations and resolve complex or sensitive issues efficiently
  
• Monitor calls to maintain service standards and quality assurance
  
• Track and analyze key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction
  
• Prepare performance reports and provide insights to management
  
• Identify training needs and implement continuous improvement initiatives
  
• Collaborate with cross-functional teams to improve customer experience and support processes
  

• Ensure compliance with company policies, procedures, and data protection standards

Work Location/Interview Location: Writer Information, Seegehalli, Bangalore

Employment Type: Full-time

Salary : 3.6 lpa to 4lpa

Job Overview: Requirements:

• Qualification: Graduation is mandatory.
• -

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  Proficiency in English and Kannada(mandatory).
• - Excellent verbal communication and listening skills.
• - Strong customer handling and interpersonal skills.

Work Conditions:

• Shift Timings: 24/7 rotational shifts (Including night shifts)
• Working Days:6 days a week, 1 rotational week off

HR Contact - 7386839367 (Praveni)