WriteSonic - Product Support Specialist

Description:
About the Role.
At Writesonic, customer experience is at the heart of everything we do.
As a Product Support Specialist, youll be the go-to expert helping users get the most out of our platform.
Youll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isnt just a support roleits about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
About Writesonic.
Every day, millions turn to AI for answersand if your brand isnt there, youre nowhere.
While others scramble to adapt to AI-driven search, Writesonic is already leading the way.
Were building the worlds most advanced AI SEO and Generative Engine Optimization (GEO) platformdesigned to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews.
Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.

Trusted by 20,000+ marketers worldwide, were redefining what it means to be discoverablefrom Google to AI and beyond.
What Youll Do:
- Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
- Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
- Help customers understand Writesonics GEO and SEO capabilitiesensuring they can unlock maximum value.
- Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
- Proactively identify trends in customer feedback and share insights with the product team.
- Act as the customers voice internally, helping shape a better product experience.
- Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
What Were Looking For:
- 1 to 3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
- Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
- Experience using support platforms like Intercom, Zendesk, or Freshdesk.
- Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
- Passion for customer experienceempathetic, patient, and proactive.
- A fast learner who thrives in a high-growth, remote-first startup environment.
Why Join as a Product Support Specialist at Writesonic?:
- Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
- Competitive compensation and performance-based incentives.
- Remote-first flexibility with global collaboration.
- Opportunities to grow into customer success, product, or operations roles.
- A supportive, diverse team that values learning and celebrates wins together.
If youre passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, wed love to have you on our support team at Writesonic!.