Revenue Management Analyst EMEA

Job Summary

The Revenue Management Analyst’s position’s primary purpose is to serve participating hotels and support the team of Revenue Specialists and Managers by managing, loading, and maintaining rates & rate codes in the many WHR systems. S/he also assists in tasks assigned by the Specialists / Managers such as analyzing daily/ weekly / monthly data out of property PMS systems, performing rate audits, market analysis, updating future demand strategy reports, and maintaining master rate and call summary worksheets for properties.

In addition to their primary function, the Revenue Analyst is responsible for analyzing and reporting hotel performance trends and business intelligence in order to enhance pricing and revenue-related decisions. He/she is expected to fully understand various data sources (internal and external) in order to extract relevant data to build reports and models that support Revenue Management decisions. S/he will also assist in development and implementation of tools that support the diagnostics required to perform revenue management services. The Revenue Analyst is expected to support the implementation of such tools and solutions through successful engagement of internal and external stakeholders.

Complexity

• Work consists of routine tasks, processes, or operations. The incumbent selects and applies several clearly prescribed, standard policies and procedures. Choosing between a few clear choices or discussing them with a supervisor solves problems.


• Work requires occasional involvement in projects that result in new ideas or methods. Improved methods generally affect the immediate department.


• Incumbent follows standard procedures in a predefined order for each assignment. Alternative courses of action require Supervisor approval.


• Problems generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.


• Requires regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.

Scope/Financial Responsibility

• Though difficult to quantify, the position has a revenue impact as it relates to ensuring Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All these are designed to generate incremental revenues, customer loyalty, and increase brand awareness for properties minimizing opportunity costs of not having adequate rates and inventory available for sale across various channels. The position also has a revenue impact as it relates to supporting the role of Monthly and Weekly National Revenue Management services which directly impacts hotel top line revenues.

Abilities/Key Competencies/Skills

• Must be able to convey information and ideas clearly.


• Must have analytical skills


• Attention to detail and accuracy is essential


• Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must be able to work well in stressful situations, including ability to handle internal hotel requests.


• Must be able to show initiative and passion in job performance, including anticipating what needs to be done before it becomes a necessity.


• Must have the ability to assimilate information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.


• Must be able to work with and understand financial information and data, and basic arithmetic functions.


• Fluency in English is essential along with Hindu language is a must.



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Experience/Certificates/Education

• Bachelor degree in Business, Accounting, Analysis or Hospitality Management preferred


• At least 3 to 4 years of progressive experience in a hotel or a related field required.

Must have understanding and comfort level in using utility programs like MS Excel (including pivot tables, graphs and basic macros), Microsoft Word, MS PowerPoint and Microsoft Outlook. Knowledge of advanced Excel, VBA and MS Access is a plus and knowledge of Central reservations systems, |OTA extranets, business Intelligence tools preferable.