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Job Description
Key Responsibilities
Drive Bike Longevity:
-Conduct in-depth Root Cause Analysis (RCA) on critical and recurring failures.
-Implement Corrective and Preventive Actions (CAPA) to extend bike life and improve component reliability.
Parts Reliability and Lifecycle Control:
-Predict and proactively manage parts failure trends through historical data and on-ground inputs.
-Optimize the Parts Lifecycle Control (PLC) to minimize wastage and improve cost efficiency.
-Collaborate with sourcing and design teams to introduce more durable parts based on failure insights.
Reduce Fault Rates and Improve Repair Efficiency:
-Analyze fault trends and work with city teams to reduce repair frequency per bike. Identify bottlenecks and improve repair SOPs and workflows to reduce fault-to-fix time.
Product and Process Improvements: Lead changes and enhancements in the Repair Module (App)to make diagnosis and repair tracking faster and more reliable. Work with the product and tech teams to embed intelligent workflows, fault codes, and issue prioritization features.
Cross-functional Collaboration: Liaise with EV and Hardware Product Teams for implementing design changes and reliability upgrades. Act as a key feedback loop between on-ground R&M issues and product improvements.
City-level Enablement: Collaborate with city R&M managers to improve workshop/shop floor efficiency. Drive standardized best practices, audits, and continuous improvement programs across locations.
Analytics and Reporting: Build and maintain dashboards for fault rate trends, part failure rates, TAT, and repair efficiency. Track KPIs and align improvement initiatives to measurable outcomes.
Key Requirements
? 4+ years in R&M, product ops, or reliability engineering roles. EV experience is highly desirable.
? Proven track record in data-driven RCA, maintenance engineering, or quality improvement roles. ? Ability to understand mechanical/electrical subsystems in vehicles and drive reliability programs. ? Experience in working with tech/product teams to build ops-focused tools or process automation.
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? Strong analytical mindset with proficiency in tools like Excel, SQL, or dashboarding platforms.
? Excellent collaboration and communication skills; able to drive alignment across product, city ops, and hardware teams.
Key Metrics of Success
? Improvement in mean time between failures (MTBF) and bike life per km.
? Reduction in fault recurrence and repair frequency per bike.
? Improved repair TAT and first-time-fix rates (FTFR).
? Increased spare part utilization efficiency and reduced returns/rejections.
? Effective and timely enhancements in repair product flows (app).
? Implementation and success rate of CAPA initiatives city-wide.
What We Offer
? A central role with visibility across multiple functions and high ownership.
? A fast-moving environment where your work directly impacts the customer and fleet experience. ? The chance to drive strategic improvements in Indias leading shared EV mobility platfor
Skills
MaintenanceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We are Xpheno (pronounced ‘ex-feeno’), a Specialist Talent Solutions company that offers Direct Hire, RPO, IT Staff Augmentation, Executive Search, Engineering Professional Services & Sales/Support Staffing services. Founders Kamal Karanth and Anil Kumar ET, who have served in marquee staffing companies as Managing Directors in their previous stints, have come together with a seasoned, like-minded team, to lead Xpheno. Xpheno the name, is short for extended phenotype. It is derived from the concept of genes and their effect on the environment. We believe that this concept lends itself to the world of human resources perfectly because when placed in a role that best suits their abilities, people are able to influence large teams and companies. Thereby, having a huge, positive impact on the Eco-system and very often on the way we live. At Xpheno, we understand that organisations need to get talent at the right speed, scale, quality, and at the right costs, or what we call SSQC. However, at the foundation of this are people, and the relationships we build with them. It’s the conversations we have, and the bonds we form that are critical for aspirants to make a decision. Our team’s industry expertise in Life Sciences, Consumer & Retail, Automotive, Construction, Infrastructure and IT enables us to find the right people, for the right role and thereby ensuring that we fulfill our promise every time.
Important dates & deadlines?
Application Deadline
14 Dec 25, 06:41 PM IST
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