Client Services Executive

Title: Client Services Executive
Location: Bangalore (Hybrid).
Were looking for a Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. Someone who thrives in a creative environment, owns their projects end-to-end, and ensures that both clients and internal teams move in sync.
Key Responsibilities

• Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment.
• Understand client objectives and translate them into clear briefs for strategy, copy, and design teams.
• Manage project timelines, feedback cycles, and deliverables with precision and accountability.
• Work closely with creative and strategy teams to ensure all work aligns with brand tone, campaign goals, and performance metrics.
• Prepare and share status reports, performance decks, and campaign recaps with clients.
  
• Coordinate content calendars, campaign approvals, influencer activities, and production timelines.
• Identify opportunities to strengthen relationships and upsell new ideas or services that align with client goals.
• Ensure brand consistency and attention to detail across all deliverables.
• Collaborate with leadership to maintain internal process discipline and elevate the client servicing standard at The Leaf.
• Handle feedback and escalations constructively, maintaining professionalism and solution-oriented communication.
  

Requirements

• 13 years of experience in client servicing, account management, or marketing coordination, preferably within a creative or digital agency.
• Excellent communication and interpersonal skills both written and verbal.

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• Strong project management and multitasking abilities with a keen eye for detail.
• Understanding of social media, digital marketing, and content strategy fundamentals.
• Proficiency in tools such as Google Workspace, Slack, Notion, and Trello.
• A proactive and empathetic attitude with the ability to manage fast-paced, multi-stakeholder environments.
  

Nice to Have

• Experience managing influencer campaigns, brand launches, or integrated marketing projects.
• Familiarity with AI tools for workflow optimization, reporting, and creative coordination.
• Exposure to creative production processes (shoots, edits, and post-production).
  

Skills: zoho crm,hubspot,freshdesk,zendesk,microsoft excel,client services,communication