HR Service Partner

Job Title: HR Service Partner.
Location: Chennai, IN.
Office Type: Office.
Elevate Your Career with Zalaris.
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We're big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris' culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit.
We're committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness.
Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary:
About the Role:
- We are seeking an experienced HR Operations / HR Service Partner to join our team.
- The ideal candidate will have 4-6 years of experience in HR operations and shared services, with a strong ability to manage customer relationships and deliver high-quality HR services.
- Proficiency in German is an added advantage.
Your Responsibilities:

Customer Management:
- Serve as the primary contact for a major customer.
- Develop and sustain strong customer relationships.
- Understand and align HR services with the customer's business needs and strategic goals.
- Ensure high customer satisfaction through effective communication and service delivery.
HR Services Delivery:
- Manage the end-to-end delivery of HR services for the assigned customer across multiple countries.
- Coordinate with internal teams to ensure timely and accurate delivery of HR services, including talent management, workforce management, and compensation & benefits administration.
Project Team Participation:
- Contribute to the development and implementation of HR solutions within project teams.
- Collaborate with cross-functional teams and partners to achieve successful project outcomes and exceed customer expectations.
Workshop Facilitation:
- Conduct workshops to understand customer requirements, challenges, and goals.
- Use a consultative approach to provide tailored HR solutions that meet customer needs.
Escalation Management:
- Act as the escalation point for any HR service delivery issues.
- Proactively resolve challenges to ensure a smooth customer experience.
- Work with internal stakeholders to implement corrective actions and prevent future issues.
System Proficiency:
- Expertise in SuccessFactors (Employee Central, SuccessFactors Reporting).
- Experience with C4C and CRM systems.
Requirements:
- Master's in human resource, or a related field.
- 4-6 years' experience in HR Operations / HR Shared Services Set-upStrong organizational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in relevant software systems (C4C, SuccessFactors, SAP).
What We Offer:
- Multicultural working environment.
- Friendly and supportive colleagues.
- Flat organizational structure.
- Growth and development opportunities.
- Competitive compensation and benefits package.
Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate.