Customer Success Manager

Job Title: Customer Success Manager

Company: Zigment.ai

Location: HSR Layout

Experience: 2-6 years (flexible based on depth of SaaS CSM experience)

Role Overview

The Customer Success Manager at Zigment.ai will be responsible for owning and growing long-term client relationships, ensuring customers realize measurable value from the platform, and acting as a trusted partner across their lifecycle.

This role is primarily relationship- and account-led , with a secondary focus on technical solutioning to support adoption, optimization, and use-case alignment in collaboration with internal product and engineering teams.

Key Responsibilities

Customer Relationship & Account Management

• Own end-to-end customer relationships post-onboarding, serving as the primary point of contact for assigned accounts
• Build strong, consultative relationships with key stakeholders, including business owners, marketing leaders, and operations teams
  
• Drive customer retention, expansion, and advocacy by proactively identifying risks, opportunities, and value-creation moments
• Conduct regular check-ins, QBRs, and strategic reviews to align Zigment.ais outcomes with customer business goals
• Understand customer KPIs and success metrics; ensure measurable ROI and clear value communication
• Manage renewals and upsell/cross-sell opportunities in collaboration with Sales and Leadership
• Act as the internal voice of the customer, translating feedback into actionable insights for Product, Engineering, and Marketing teams
• Handle escalations with maturity and ownership, ensuring timely resolution and high customer satisfaction

Technical Solutioning & Product Enablement

• Develop a working understanding of Zigment.ais platform, AI capabilities, integrations, and data workflows
• Support customers with solution design, feature enablement, and use-case mapping aligned to their objectives
• Assist with onboarding, configuration guidance, and adoption best practices (not hands-on engineering)
• Collaborate with Product and Engineering teams to troubleshoot issues and design scalable solutions
• Help customers understand new features, releases, and roadmap direction through demos and walkthroughs
• Translate technical concepts into clear business value for non-technical stakeholders

Key Skills & Competencies

Must-Have

• Strong experience in Customer Success / Account Management within B2B SaaS or tech platforms
• Proven ability to manage multiple accounts while maintaining high relationship quality
• Excellent communication, stakeholder management, and presentation skills
• High ownership mindset with strong follow-through and accountability
• Ability to understand business problems and align them with product solutions
• Experience working cross-functionally with Sales, Product, and Engineering teams

Why Join Zigment.ai

• Opportunity to work with a fast-growing AI-driven product company
• High-impact role with direct ownership of customer outcomes
• Exposure to cutting-edge AI solutions and enterprise customers
• Collaborative culture with strong product and leadership access