Japanese Bilingual - Tech Support

Responsibilities

- Respond to Japanese team query through calls and emails.

- Provide telephone and email based post-sales technical support to our Japanese Speaking customers

- Work in Flexible Shift timing as per the need

- Work on ad-hoc projects, initiatives and other duties as assigned

- Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution

- Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions

- Use various devices to reproduce customer environments to troubleshoot issues further

- Endeavor to respond to all customer requests in a timely manner while improving customer experience.

- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)

- Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers)

- Knowledge of mobile computing platforms (Android, iOS, and Windows)

- Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential

- Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP.

- Hands-on of basic tools to check network performance.

- Hands-on server experience in creating/modifying/deleting users.

- Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.

- Hand-on of collecting and reading wire-shark logs.